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BREAKING NEWS:
Supreme Court overturn previous rulings - Wednesday 25th November READ MORE
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FAQ

  • How long will my claim take?
    This can vary enormously, but around three months is typical.
    However, individuals who submit their claim through this website have an opportunity to have their claims fast-tracked. We have taken on more advisors and qualified staff to deal with the processing of claims and ensure you get your money back as soon as possible.
  • Do I have to pay anything upfront?
    No, not a penny. We pay all our own costs, including statement request fees and court charges.
  • Will I incur any costs if my claim is unsuccessful?
    Definitely not. When we say we operate on a "no win, no fee" basis, that's exactly what we mean.
  • Will you claim back 100% of my overcharge?
    Yes – including statutory interest.
  • How do you make your money?
    BankChargesHelpOnline operates on a no-win, no-fee basis, with nothing to pay upfront. When we've recovered all your overcharges plus statutory interest, we take a 25% fee plus VAT.
  • Can you still help me if I've already started a claim against my bank?
    As long as you have not yet served court papers, we usually can. To enable us to take over the litigation, we require all the documentation and statements by recorded delivery post. But please call us first to discuss your individual situation.
  • If I've closed my account some time ago, can you still help me make a claim?
    Yes. In most cases, we can reclaim charges for the past six years irrespective of whether the account is still open.
  • Will my bank terminate my account if I pursue a claim?
    This is possible, but unlikely. The Banking Code Standards Board clearly advises banks that they should not take a "disproportionate response" and should treat customers "sympathetically and positively". You may be certain that our approach is always formal and professional, and we aim to minimise any disagreements between banks and customers.
  • How do I complete the consumer questionnaire
    Do you need help completing the Payment Protection Insurance: Consumer Questionnaire? Click Here to get the step by step guide or call 0800 804 8425 to speak to an agent.
  • What if my question isn't answered here?
    Simply call us and speak to one of our highly trained Advisers, who will be happy to help.
rss In The News
Supreme Court overturn previous rulings
The Supreme Court has overturned earlier court rulings that allowed the Office of Fair Trading to investigate the fairness of charges for unauthorised overdrafts.
Read More >>
Bank Charges Update – November 2009
The long-awaited Supreme Court judgement on bank charges has been set for Wednesday morning (25th November 2009).
Read More >>
Crunch time for bank charges case
The future of overdraft fees paid by millions of customers could be decided after an appeal in the House of Lords this week, starting on Tuesday.
Read More >>
Don't Wait for Office of Fair Trading. Get Charges Back Now!
Bank customers who think they are being fleeced were urged not to wait for the Office of Fair Trading to crack down on charges before seeking redress yesterday.
Read More >>
Breakthrough in battle over bank charges
One million customers moved closer to getting refunds from their banks yesterday when judges ruled that charges of up to £38 for unauthorised overdrafts can be tested for fairness.
Read More >>

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